Terms of Service

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") form a binding agreement between you and Culturetek Pte. Ltd., a company incorporated in Singapore with company registration number (UEN) 202411392W, registered at 6 Raffles Quay #14-02, Singapore 048580 ("we", "us", "Culturetek").

They govern your access to and use of the website linanoa.com, the members area at linanoa.com/app/, the real-time voice and chat experience at api.linanoa.com/lab/, and any related content, features and subscriptions (together, the "Service").

By creating an account, purchasing a subscription, or otherwise using the Service, you confirm that you have read, understood and accept these Terms. If you do not accept them, please do not use the Service.

You can reach us at any time at hello@linanoa.com.

2. AI disclosure — Lina Noa is not a real person

Lina Noa is a fully AI-generated fictional character. She is not a real human being. Every element of her is synthetic: her name, her biography, her personality, her photographs, her videos and her voice are all created and generated by artificial intelligence systems. No real person is depicted, portrayed, represented or impersonated.

Specifically, and so that there is no room for misunderstanding:

• All still images and video of "Lina Noa" are AI-generated synthetic media. They are not photographs or recordings of any living or deceased individual.
• The voice of "Lina Noa" is a synthetic voice produced by AI voice-generation technology. It is not a recording of a human speaker's natural speech.
• All chat messages, voice messages, video messages and real-time conversations are generated by AI language models. There is no human being reading or answering your messages as "Lina".
• Lina has no consciousness, no feelings and no genuine understanding. Expressions of affection, care, memory or interest are simulated conversational behaviour, not real emotion.
• Statements Lina makes about herself, her life, her location, her experiences or her plans are fictional, and statements she makes about the world may be inaccurate or entirely invented. Do not rely on them as fact.

EU AI Act — Article 50 transparency

Where Regulation (EU) 2024/1689 (the EU Artificial Intelligence Act) applies, we act as a deployer of an AI system that interacts with natural persons and that generates or manipulates synthetic image, audio and video content. In line with the transparency obligations under Article 50 of that Regulation we disclose to you that:

• you are interacting with an artificial intelligence system and not with a human being (Art. 50(1));
• the image, audio and video content delivered through the Service is artificially generated or manipulated (Art. 50(2) and 50(4));
• this disclosure is made clearly and distinguishably at the point of your first interaction with the Service, and is repeated in the Service interface, in our marketing and on published content.

We label AI-generated media as such wherever we publish it, and we apply the AI-content labels offered by the platforms we publish on. We do not claim to embed any particular machine-readable provenance standard — such as C2PA content credentials — in the media we deliver to you; where our providers embed their own watermarks or provenance data, we preserve it rather than strip it. If we adopt a specific provenance standard, we will say so here.

3. Eligibility — adults only (18+)

The Service is intended exclusively for adults aged 18 or over. By using the Service you represent and warrant that:

• you are at least 18 years old, and at least the age of majority in your country of residence, whichever is higher;
• you have the legal capacity to enter into a binding contract;
• you are not barred from using the Service under the laws of any jurisdiction that applies to you; and
• you are not accessing the Service on behalf of, or for the benefit of, a person under 18.

We do not knowingly permit minors to register or to use the Service. If we become aware or have reasonable grounds to believe that an account holder is under 18, we will suspend and close the account and delete the associated personal data in accordance with our Privacy Policy. If you believe a minor is using the Service, please tell us at hello@linanoa.com.

You are also responsible for ensuring that your use of the Service is lawful where you live. Some jurisdictions restrict or prohibit AI companion services or certain categories of content; we make no representation that the Service is appropriate or available in every territory.

4. Your account

To access the members area you must create an account with a valid email address and a password. You agree to provide accurate information and to keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Accounts are personal and non-transferable — you may not share, sell, rent or otherwise make your account available to anyone else. If you know or suspect that someone else has obtained access to your account, notify us immediately at hello@linanoa.com and change your password.

You may close your account at any time from the members area or by contacting us. Closing your account ends your access to paid features and does not by itself entitle you to a refund except as set out in section 8.

5. What the subscription includes

A paid membership gives you access to the members area at /app/ and, for each subscription month, the following allowance:

• 100 chat messages
• 1 personal video message
• 3 voice messages
• Memory — the Service retains context from earlier conversations to personalise later ones
• A daily check-in message

Allowances are granted per subscription month and, unless we state otherwise at the time, do not roll over into the following month. Unused allowance expires at the end of the month in which it was granted.

Optional add-ons may be purchased separately — for example additional message packs, additional voice messages, or a custom video. Add-ons are one-off purchases unless expressly sold as recurring, are priced as shown at the point of purchase, and are consumed on the same basis as the corresponding included allowance.

Because the Service depends on AI models and third-party infrastructure that evolve over time, the exact behaviour, style, response quality and feature set of the Service may change. We may add, modify or discontinue individual features. Where a change materially reduces the core benefits of a paid subscription, section 17 applies.

The real-time voice and chat experience at api.linanoa.com/lab/ is provided as an experimental feature. It requires access to your device microphone and may be unavailable, rate-limited or withdrawn. See section 2 of our Privacy Policy for how microphone audio is handled.

6. Prices, billing and taxes

The membership is offered on the following plans:

• Monthly: USD 19.99 per month
• Annual: USD 71.96 per year, billed annually in advance (advertised as approximately USD 72 per year, a saving of around 70% compared with paying monthly)

All prices are stated in US dollars (USD). Your bank or card issuer may apply currency conversion and foreign transaction fees, which are outside our control and are your responsibility.

Prices are stated exclusive of any applicable taxes unless indicated otherwise at checkout. Depending on your place of residence, consumption taxes such as Singapore Goods and Services Tax (GST), EU/UK VAT, or equivalent sales or digital services taxes may be added to the price at checkout and collected by us or by our payment provider. Where we are required to collect such taxes, the amount will be shown before you confirm your purchase.

The price shown at checkout is the total amount you pay. Any sales tax, VAT, GST or equivalent that we are required to collect is either already included in that total or shown separately before you confirm — nothing further is added afterwards. If a tax authority later determines that a different treatment applies to a purchase you have already made at the stated price, we bear that difference, not you.

If any withholding tax is imposed by your jurisdiction on amounts payable to us, you agree that the amounts due to us are calculated net of such withholding, so that we receive the full amount we would have received had no withholding applied — except where mandatory local law provides otherwise.

Payments are processed by Stripe. By subscribing you also accept Stripe's applicable terms. We do not receive or store your full card number; see section 5 of our Privacy Policy.

We may change prices for future billing periods. We will give you at least 30 days' notice by email before a price change takes effect for your subscription, and you may cancel before the change applies. Continued use after the notice period means you accept the new price.

7. Auto-renewal, billing cycle and cancellation

Your subscription renews automatically at the end of each billing period — monthly for the monthly plan, annually for the annual plan — for a further period of the same length, at the then-current price, until you cancel. Each renewal is charged to your saved payment method on or shortly before the renewal date.

You may cancel at any time, without giving a reason, from the subscription settings in the members area at /app/ or by emailing hello@linanoa.com. Cancellation takes effect at the end of the current billing period: you keep access and your remaining allowance until that date, and you are not charged again afterwards. Cancelling does not by itself trigger a refund of the current period — separate refund rights are set out in section 8.

If a renewal payment fails, we may retry the charge, notify you, and suspend access until payment succeeds. If payment remains outstanding we may terminate the subscription under section 16.

Where mandatory local law requires additional renewal reminders, cancellation mechanisms, or a specific pre-renewal notice period, we will comply with those requirements for customers in the relevant jurisdiction.

Independently of what local law requires, we apply the following as a minimum standard for every customer, everywhere: we send you a reminder by email before every annual renewal, and before any renewal at a price that has changed; you can cancel at any time from the subscription settings in the members area at /app/, in no more steps than it took to subscribe and without having to speak to anyone; and you can also cancel by a single email to hello@linanoa.com, which we will action on the day we receive it. If a cancellation route ever fails for you, email us and we will treat the subscription as cancelled from the date you first tried.

8. 14-day money-back guarantee and statutory withdrawal rights

Our voluntary 14-day money-back guarantee

We offer a 14-day money-back guarantee on your first purchase of a subscription. If you are not satisfied, contact us at hello@linanoa.com within 14 days of the initial purchase and we will refund the amount paid for that period. Refunds are issued to the original payment method via Stripe. We will send the refund within 14 days of accepting your request at the latest, and usually within a few business days; how quickly it then appears on your statement depends on your bank or card issuer.

This guarantee is a voluntary commercial commitment offered in addition to, and without limiting, any rights you have under mandatory consumer law.

Statutory right of withdrawal (EU / UK consumers)

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving any reason.

Under Article 16(m) of Directive 2011/83/EU (and the corresponding provisions of the UK Consumer Contracts Regulations 2013), that right can be lost for digital content supplied on a non-tangible medium — but only where performance has begun with (i) your prior express consent and (ii) your acknowledgement that you thereby lose your right of withdrawal, and only where the trader can evidence both.

Our position: if in doubt, your withdrawal right stands. We treat the statutory right of withdrawal as lost only where we have actually obtained that express consent and acknowledgement from you at checkout and are able to evidence it. Where we cannot evidence it, we will honour your full 14-day statutory right of withdrawal and refund you in full — even if you have already used the Service, and without deducting a proportionate amount. You do not need to argue this point with us.

To withdraw, it is enough to tell us clearly within the 14-day period, by any means — an email to hello@linanoa.com saying you withdraw is sufficient. You do not have to use a particular form or give a reason. We will confirm receipt and refund you using the same means of payment you used, at no cost to you.

Regardless of the statutory position, our voluntary 14-day money-back guarantee above continues to apply to first purchases.

Renewals and add-ons

Unless mandatory law provides otherwise, the money-back guarantee applies to first purchases only, not to renewal charges, and add-ons are non-refundable once consumed. Add-ons that have been purchased but not used may be refunded at our discretion on request.

9. Acceptable use

You agree to use the Service lawfully and respectfully. In particular, you must not:

• use the Service if you are under 18, or facilitate use by a minor;
• submit, request or attempt to generate any content that sexualises minors or depicts them in any sexual, suggestive or exploitative manner — this is an absolute prohibition and any breach will result in immediate termination and, where required, a report to the competent authorities;
• submit or request content that is unlawful, that depicts or promotes non-consensual sexual activity, sexual violence, trafficking, terrorism, or serious violence;
• use the Service to harass, threaten, defame, stalk or abuse any real person;
• attempt to make the Service generate content depicting a real, identifiable person — see section 10;
• upload material that infringes another party's intellectual property, privacy or other rights;
• upload malware, attempt to gain unauthorised access to the Service or to other users' accounts, probe or test the vulnerability of our systems, or circumvent any technical restriction, rate limit or usage allowance;
• scrape, mine, crawl or systematically extract content, or use the Service to build, train or fine-tune a competing model or dataset;
• resell, sublicense, redistribute or commercially exploit the Service or its output without our prior written consent;
• impersonate us, misrepresent your relationship with us, or present AI-generated output from the Service as genuine footage, a genuine recording or a statement of a real person;
• use the Service to send spam, run automated agents against it, or otherwise interfere with its normal operation or with other users' enjoyment of it.

We may operate automated and manual moderation, including automated filters that block certain prompts or outputs. We may review, refuse, limit or remove content and may restrict, suspend or terminate accounts that breach this section. We do not undertake to monitor all content and we are not obliged to retain content you submit.

10. No impersonation of real people

Lina Noa is a fictional AI character. The Service must not be used to create, simulate or distribute material that depicts, imitates or impersonates a real, identifiable individual — whether living or deceased, public figure or private person.

You must not:

• upload photographs, video or voice recordings of any real person (including yourself, where the purpose is to generate synthetic likeness or voice content of that person) in order to have the Service reproduce, animate or imitate that person;
• request that Lina adopt the identity, likeness, name, voice or verifiable personal characteristics of a real individual;
• use output from the Service to create so-called "deepfakes", fake endorsements, fake evidence, fake news, or any material presented as a genuine recording of a real person;
• use the Service to produce sexual or intimate imagery of a real person without that person's informed consent — this is prohibited absolutely and is a criminal offence in many jurisdictions.

Equally, you must not present Lina Noa as a real human being. If you share, repost or otherwise publish content from the Service, you must not remove or obscure any AI disclosure, label, watermark or content credential, and you should make clear that the material is AI-generated.

Breach of this section is a material breach of these Terms and will normally result in immediate termination without refund, and where appropriate a report to law enforcement.

11. Not professional advice — wellbeing and emergencies

Lina Noa is an entertainment and companionship product. She is not a therapist, doctor, lawyer, accountant or financial adviser, and the Service is not a health, medical, mental-health, crisis, counselling, legal or financial service.

Nothing produced by the Service constitutes professional advice of any kind, and it must not be used as a substitute for consultation with an appropriately qualified professional. Do not disregard, avoid or delay obtaining professional advice because of something Lina has said. AI systems can produce statements that are wrong, misleading or entirely fabricated, stated with apparent confidence.

Emergencies and crisis situations

The Service is not monitored by humans in real time and cannot help in an emergency. If you are in immediate danger, are thinking about harming yourself or someone else, or are experiencing a medical or mental-health crisis, stop using the Service and contact your local emergency number immediately (for example 999 in Singapore, 112 in the European Union and the United Kingdom, 911 in the United States and Canada), or contact a local crisis or suicide-prevention helpline, a doctor, or a hospital emergency department.

We do not provide crisis intervention and cannot dispatch help, notify a third party on your behalf, or guarantee that any message you send will be seen by a person. Automated safety messages that the Service may display are not a substitute for professional help.

By using the Service you acknowledge that you understand these limitations and that you will seek qualified human help where your circumstances require it.

12. Intellectual property and licences

Our rights

The Service, the Lina Noa character, the name "Lina Noa", the website design, text, software, and all images, video and audio we publish are owned by Culturetek or licensed to us, and are protected by intellectual property laws. Nothing in these Terms transfers ownership of anything to you.

Your licence to use output

Subject to your compliance with these Terms and to your subscription remaining in good standing, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access the Service and to use the content it generates for you for your own private, non-commercial purposes. You may not resell it, licence it, use it in advertising, use it to train AI models, or otherwise exploit it commercially without our prior written permission.

Note that AI-generated output may not be capable of protection by copyright in some jurisdictions, and that comparable or identical output may be generated for other users. We therefore make no representation that output supplied to you is unique or exclusive.

Your input

You keep ownership of the messages, prompts, images, audio and other material you submit ("Your Input"). By submitting Your Input you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, adapt and process it solely to the extent necessary to: operate and deliver the Service to you; maintain the memory and personalisation features you have asked for; enforce these Terms and maintain safety and moderation; and comply with our legal obligations. This licence ends when the relevant content is deleted, subject to backup and legal-retention periods described in our Privacy Policy.

We do not use your conversations to train AI models. Your messages, the replies generated for you, your memory data and your voice or video content are not used to train, fine-tune or evaluate any AI model — whether ours or a provider's — and are not used to improve the Service for anyone other than you. We use them only to deliver the Service to you as described in these Terms and in our Privacy Policy. If we ever wanted to change this, we would have to ask for your explicit opt-in consent first, and you would be free to refuse without losing access to the Service.

You represent that you hold the rights necessary to submit Your Input and that it does not infringe anyone's rights or breach section 9 or 10.

Feedback

If you send us suggestions or feedback, we may use them freely and without obligation to you.

13. Availability and changes to the Service

We aim to keep the Service available but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or because of failures of third-party infrastructure, networks or AI model providers.

We may modify, add to or discontinue features. Where a change materially and adversely affects the core benefits of your paid subscription, we will give you reasonable notice by email and you may cancel and receive a pro-rata refund of the unused portion of the period you have paid for.

Usage allowances may be subject to fair-use and anti-abuse limits. We may apply rate limits to protect the stability of the Service.

14. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that output will be accurate, complete, appropriate or suitable for any purpose.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, data, goodwill, opportunity or anticipated savings, however caused.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Service is limited to the greater of (a) the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) USD 100.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or — for consumers in the EU and UK — liability under mandatory consumer protection law. If you are a consumer, your statutory rights are not affected by this section, and the limitations above apply only to the extent permitted by the consumer law that applies to you.

Nothing in this section limits liability that cannot lawfully be limited. That includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or intentional breach, and any liability arising under mandatory consumer protection law in your country of residence. If you are a consumer in the EU or the UK, your mandatory statutory rights — including the statutory remedies for defective digital content under Directive (EU) 2019/770 and its national implementations — apply in full and prevail over any conflicting provision in this section.

15. Indemnity

To the extent permitted by law, and other than where you are acting as a consumer, you agree to indemnify and hold us harmless from claims, damages, liabilities, costs and reasonable legal fees arising out of your breach of these Terms, your misuse of the Service, Your Input, or your infringement of the rights of a third party.

16. Suspension and termination

You may stop using the Service and close your account at any time (see sections 4 and 7).

We may suspend or terminate your access, with immediate effect where necessary, if: you materially breach these Terms — in particular sections 3, 9 or 10; payment is not made; we are required to do so by law or by a regulator; or continued provision would expose us or others to legal, safety or security risk. Where the circumstances allow, we will give you notice and an opportunity to remedy the breach.

If we terminate for a reason that is not your fault, we will refund the unused portion of any prepaid period on a pro-rata basis. If we terminate because of your material breach, no refund is due except where mandatory law requires one.

On termination your right to use the Service ends. Provisions that by their nature should survive — including sections 12, 14, 15, 18 and 19 — survive termination. Data deletion following termination is described in our Privacy Policy.

17. Changes to these Terms

We may update these Terms to reflect changes to the Service, to our business, or to legal and regulatory requirements. The current version is always published at linanoa.com/terms/ with the date of last update at the top.

If a change is material or disadvantageous to you, we will notify you by email and/or in the members area at least 30 days before it takes effect. If you do not accept the change you may cancel before it takes effect and, where you have prepaid for a period extending beyond that date, receive a pro-rata refund of the unused portion. Continuing to use the Service after the change takes effect means you accept the updated Terms.

18. Governing law and dispute resolution

These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules. The courts of Singapore have jurisdiction, subject to the paragraph below.

Consumers: if you use the Service as a consumer and the mandatory consumer protection law of your country of residence gives you greater protection, or gives your local courts jurisdiction, that law and that jurisdiction are not displaced by this section.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country in which you are habitually resident (Art. 6 of Regulation (EC) No 593/2008, "Rome I"). It also does not affect your right, as a consumer domiciled in the EU, to bring proceedings in the courts of your own country and to be sued only there (Regulation (EU) No 1215/2012, Art. 17–19). We will not object to a consumer's home court taking jurisdiction. The same applies to consumers outside the EU and the UK: where the mandatory consumer law of your country of residence gives you rights that this agreement does not, those rights apply and we will not argue that this clause displaces them.

Before going to court, please write to hello@linanoa.com — we would much rather fix the problem directly, and we answer complaints properly.

19. General

Entire agreement. These Terms, together with the Privacy Policy and any purchase-specific terms shown at checkout, form the entire agreement between us regarding the Service.

Severability. If a provision is held to be invalid or unenforceable, the remaining provisions continue in force and the invalid provision is replaced by an enforceable provision that comes closest to its commercial intent.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign your rights under these Terms. We may assign ours to a successor in connection with a merger, acquisition or transfer of the business, provided your rights are not reduced.

Force majeure. We are not liable for failure to perform caused by events beyond our reasonable control.

Language. These Terms are published in several languages. The English version is the operative version; translations are provided for convenience, and in the event of conflict the English version prevails, except where mandatory law in your country requires otherwise.

20. Contact

Culturetek Pte. Ltd.
UEN 202411392W
6 Raffles Quay #14-02
Singapore 048580

Email: hello@linanoa.com

For privacy matters and data subject requests, please see our Privacy Policy.